Here are some frequently asked questions, please feel free to contact us if you would like more information
· How to book a party
Use our contact us page to book in your party, we aim to send a reply within 24 hours. However if you get in touch on a weekend we may get back to you the following Monday.
· How much do you charge
Please see our prices & packages page for full details on prices,
· Where are you based/ how far do you travel
We are based in Somerset but we cover all of Somerset, Bristol, Bath, Devon, Dorset and Wiltshire, please note there is a small charge of £1 per mile outside of our free radius.
· What do we provide
We provide everything listed in the package of your choice. You will need to supply the venue, food, cake and party bags.
· Cancelling a party
We understand that occasionally parties may need to be cancelled. We are happy to allow you do reschedule the party as long as we have availability for your new chosen date. We can hold your deposit for up to 12 months , however you will lose your deposit if you decide not to reschedule and cancel completely. Your full payment will not be refunded if you cancel within 7 days of the party date.
· Pass the Parcel
Pass the parcel is themed to the character of your choice and will have enough layers for every child to open a layer and receive a small gift, birthday child will win the final layer with a themed gift. For example if you tell us there will be 15 children there will be 15 layers. Our pass the parcel is 100% eco friendly with reusable layers and all sweets are vegan & gluten free.
We provide all materials to make a craft in our 2 hour package. Depending on what we have in stocks this may be superhero masks, crowns, animals, princesses or magical creatures alongside colouring pencils, pens, crayons, stick on gems and flowers, there is no mess from glue etc.
· Do you have insurance and are you DBS checked
Yes we are fully insured and have been DBS checked,.
· How many children can I invite
The maximum amount of children is 20. If you would like to invite more children we will need to charge you an additional £2 per child, this is to cover costs of extra materials. Alternatively you can always book a second character.
· What happens if my guests arrive late, can you wait ?
We can only attend for the times you book for, we cannot stay later as we often have other bookings on that day, if your guests arrive late it is recommended that they join in when they arrive.
· Party character disclaimer
All of our princesses are based on storybook fairytales and fables, we do not claim to be associated with any copyrighted or name brand characters as we do not wish to violate or infringe any copyright laws. Resemblance between the entertainer and copyrighted characters is purely coincidental. All clients booking Premier Princess Parties must accept that we are not associated with any Walt Disney Trademark characters.